1. What payment methods do you accept?
We accept credit card and debit card payments via Paypal and Xendit. For bank transfer via BPI and BDO, you'll receive an email containing the details of our bank accounts where you can transfer your payment. Please email your proof of payment to email@example.com. We also accept GCash and Cash on Delivery (COD).
2. Are items displayed on the website in stock?
Yes. If the item is out of stock, it will say “Sold Out” when you click on it or on its corresponding size.
3. How long does it take for item to arrive?
Orders within Metro Manila will arrive within 5 working days after your payment has been received. For provincial orders, it may take 10 working days depending on your location.
4. How can I track my order?
Once your order has been shipped out, you will receive an email from us confirming your order as well as a link to the site where you can view your order status.
5. I received a wrong item/defective item or my order is incomplete. What can I do?
You may return your order to us within 30 calendar days upon purchase. You must return the order in the same condition it was received upon delivery with its original packaging. Customer must shoulder the shipping fees unless we are at fault. You can also opt to have the item exchanged in any Meet My Feet boutiques. If you will have the item exchanged in one of our boutiques, please inform us beforehand so we could coordinate with our store staff and have them assist you in the exchange.
To see the entirety of our return and exchange policy, please click here.
6. How much is the shipping fee?
Shipping fees will be calculated upon check-out.
7. I entered the wrong item size/color on my order. What can I do?
Send us an email right away so we could sort out your order before we ship it out. You can contact us at firstname.lastname@example.org.
8. What are your rates for international shipping?
If you live outside the Philippines, please process your order via mmfkids.com.
9. Do you guys have any physical stores we can visit?
Yes! To see the list of our stores, please click here.